Payment

Tentatively, online payment is only conducted securely outside of our website using Interac e-Transfer, which will be shown as a payment option at checkout. We apologize for any inconvenience.

After an online order has been placed, payment instructions will be provided in the invoice/order details email. If the order is not for in-store pick-up, please follow the payment instructions carefully and e-Transfer the order total within 1 business day so that we can begin processing it for shipment. If we are unable to receive payment for whatever reason within this time frame, the order will be cancelled.

Please verify that daily, weekly and/or monthly maximums for e-Transfers have not been exceeded prior to the transfer to ensure that payment can be made in a timely fashion. Any costs to send an e-Transfer are the sole responsibility of the customer. For support regarding Interac e-Transfers, please refer to this page. Orders will be prepared for shipment once payment has been received.

If you are a local customer looking to reserve your product(s) and pay for them in-store upon pick-up, please select the “Cash or Card (or Interac e-Transfer) on Pick-up” payment option. As per this option, we are able to accept the following payment methods in-store afterwards: cash, debit cards, credit cards, and Interac e-Transfer. For Interac e-Transfer, we are only able to accept this payment option in-store if your bank is able to deposit the funds instantaneously, which tends to be the case with major banks. Please make arrangements with us to pick-up and pay for your order within 2 business days during store hours. Otherwise, the order will be cancelled. We understand that there may be cases in which more time is required before pick-up. Please contact us if this is the case so that we can arrange a suitable time.

Please do not hesitate to contact us at pctrustguelph@gmail.com or through any email communications related to an order for any other payment inquiries.

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