Payment

Tentatively, online payment is only conducted securely outside of our website using Interac e-Transfer which will be shown as a payment option at checkout. After the order has been placed, payment instructions will then be provided in your invoice/order details email. Please follow the payment instructions carefully and e-Transfer the order total within 2 business days. If we are unable to receive payment for whatever reason within this time frame, the order will be cancelled. Please verify that daily, weekly and/or monthly maximums for e-Transfers have not been exceeded prior to the transfer to ensure that payment can be made in a timely fashion. Please note that any costs to send an e-Transfer are the sole responsibility of the customer. Please kindly refer to this page for support regarding Interac e-Transfers. Orders will be prepared for shipping or in-store pick-up during store hours once payment has been received. We apologize for any inconvenience as we are currently unable to accept credit cards through our website and can only do so at our physical store for in-store pick-up orders.

Alternatively, if you are a local customer and would simply like to reserve your product(s) prior to in-store pick-up without payment, please select the “Cash or Card (or Interac e-Transfer) on Pick-up” payment option. As per this option, we are able to accept payment in-store afterwards through cash, debit, credit or Interact e-Transfer. For Interac e-Transfers, we are only able to accept this payment option in-store if your bank is able to deposit the funds instantaneously, which tends to be the case with major banks. Please do not select “Flat rate” as the shipping option since this is only for orders that require shipping so the “Cash or Card (or Interac e-Transfer) on Pick-up” payment option will not be displayed. Please make arrangements with us to pick-up and pay for your order within 2 business days during store hours. Otherwise, the order will be cancelled.

We understand that there may be cases in which more time may be required. Please contact us if this is the case so we can arrange a suitable time.

Please do not hesitate to contact us through the website or through any email communications related to an order or at pctrustguelph@gmail.com for any other payment inquiries.